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Empower OR PDC Activation and Cancellation Process

1. Registration Requirements

The Registration Procedure for End-Users Services for Empower’s District Cooling Service is as follows:      

                                                    OWNER

Documents Required:

          
       1) Title Deed Copy or Proof of Ownership

       2)  For Individual: When the Ownership is under an individual’s name.
                a) Copies of the Passport with signature page, Visa page and Emirates ID.
                b) Registration form duly filled and signed, and Agreement form signed.
     
       3) For Company:When the Ownership is under a company’s name.
                a) Copy of the company’s Trade License (or Certificate of Incorporation for overseas company).
                b) Company’s stamp & authorized person’s sign on the Empower Registration form and Agreement form.
                c) Copies of the Passport with signature page, Visa page and Emirates ID of the authorized signatory

            4) Refundable Security Deposit as Follows
                  a)    Residential -  Flat     :  AED 2000
                  b)    Residential -  Villa    :  AED 3000
                  c)    Commercial - Office  :  AED 4000
                  d)    Commercial - Villa    :  AED 5000
                  e)    Retail - Shops          :  AED 15000

       5) Connection Fee of AED 2000 - (One-time payment, applicable only to the first landlord)

       6) Administration Charge of AED 1000 - (One-time payment, applicable only to the first landlord)

                                                             

                                                      TENANT

    Documents Required:

        1) Tenancy Contract Copy/ attested Ejari Contract (3 pages).

        2)  For Individual: When the Tenancy Contract is under an individual’s name.
                a) Copies of the Passport with signature page, Visa page and Emirates ID.
                b) Registration form duly filled and signed, and Agreement form signed
     
        3) For Company: When the Tenancy Contract is under a company’s name.
                 a) Copy of the company’s Trade License (or Certificate of Incorporation for overseas company).
                 b) Company’s stamp & authorized person’s sign on the Empower Registration form and Agreement form.
                 c) Copies of the Passport with signature page, Visa page and Emirates ID of the authorized signatory.

         4) Refundable Security Deposit as Follows
                  a)    Residential -  Flat     :  AED 2000
                  b)    Residential -  Villa    :  AED 3000
                  c)    Commercial - Office  :  AED 4000
                  d)    Commercial - Villa    :  AED 5000
                  e)    Retail - Shops          :  AED 15000


    2. Final Bill Procedure

    The Final Bill Procedure for Empower's District Cooling Service is as follows:

                                                          OWNER


          1)  Send Final Bill Request to finalbills@empower.ae .You can also put the request by walk-in to the Empower              Offices. 

          2)  Attach following documents along with the FINAL BILL REQUEST FORM to your email.

                   a)  Copy of new Title Deed
                   b)  Copy of Security Deposit Receipt (if available)
                   c) For Individual:

                         i.Copy of Passport/Emirates ID

                  d)  For Company:

                    i. Official request on company letterhead
                    ii. Copy of valid Trade License
                   iii. Authorized signatory passport/Emirates ID copy

                  e)  Copy of Passport/Emirates ID of the seller
                  f)  In case of Power of attorney (POA), the copy of POA and passport.
                                                           
                                                           TENANT


          1)  Send Final Bill Request to finalbills@empower.ae . You can also put the request by walk-in to the Empower             Offices. 

          2)  Attach following documents along with the FINAL BILL REQUEST FORM to your email.

                 a)  Expired Tenancy Contract Copy
                 b)  Tenancy Contract Termination Letter

                   i.  When there is an early termination of the tenancy contract
                  ii. When the tenancy contract has expired for more than 15 days.

                c)  Copy of Original Security Deposit Receipt (if available)
                d)  For Individual: 
                  i.  Passport Copy/Emirates ID Copy

               e)   For Company:
                  i. Official Request on Company Letterhead
                  ii. Valid Trade License Copy


    3. Final Bill Collection Time, Payment Mode and Location.

           1.    Normal Basis: 
                  Within 4 Working Days after receiving the Final Bill Request. 

           2.    Urgent Basis: 
                   1 Working Day (On Payment of AED100 as Urgent Fee Charge)

           3.    Payment Mode: 
                   Final Bill can only be paid by Cash or Credit Card

           4.    Location:
                   Al Hudaiba Awards Building, Block A, 8th Floor, Opposite Union House,Jumeirah Beach Road,       2nd                     December Street.

             
           5. Working hours :   Sunday to Thursday, 7:30am to 3:30pm.

    Note: All required forms are available on Empower website: www.empower.ae

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